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Featured Entrepreneurs >John R. DiJulius III

John R. DiJulius III, Chief Visionary Officer of The DiJulius Group
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10 Commandments to Building a World Class Customer Service Organization

10 Commandments to Building a World Class Customer Service Organization

The DiJulius Group is an expert resource used by private and public companies to create, develop, and improve their  customer service systems resulting in a healthier corporate culture, lower employee turnover, higher customer retention, increased average ticket sales, higher prices, more referrals, and, ultimately, making price less relevant. Top organizations across the world use The DiJulius Group to create  World-Class Customer Experiences every day.

John DiJulius, keynote speaker, consultant, best-selling author, and entrepreneur has worked with companies like The Ritz Carlton, Lexus, Nordstrom, Starbucks, Hallmark, Panera, The Cheesecake Factory, Progressive, U.S. Bank, Nemacolin Woodlands Resort, Seattle’s Best Coffee, Chick-fil-A, Goodyear, Nestle and many more to help them continue to raise the bar and set the standard in customer experience. John has pioneered dozens of revolutionary customer service concepts and techniques that are easy to use, and simple to implement with a process that will not allow your organization to let these great ideas slip through the cracks.

AND John is not just telling others how to do it. Besides owning and running The DiJulius Group, he is also the founder and owner of John Roberts Spa’s 4 locations (over 150 employees) which he uses as his living laboratories to test his findings and theories. John Robert’s Spa has been named one of the Top 20 Salons in America.

 

     
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