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Dan Hoffman, Chief Executive Officer of M5
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Dan Hoffman on customer service culture

Dan Hoffman, Chief Executive Officer of M5, a top-rated VoIP company, joins host Dave Schnurman for an informed conversation on the incorporation of educational philosophies in customer service culture. 

Dan Hoffman joined M5 in early 2001 with more than 11 years of experience managing service providers. Prior to M5, Hoffman co-founded Global Internet Group where he served as President before selling the company to Asia Online,an ISP holding company based in Hong Kong. As Executive Vice President of Operations, Hoffman grew Asia Online to a major pan-Asian Internet services firm with over 1000 employees. Previously, Hoffman advised management teams at several service providers including Interport Communications. Before that he ran operations at Education Loan Services, Inc. Hoffman graduated magna cum laude from Harvard College and received an MBA from the Wharton School of Business and a Masters of International Studies from the Lauder Institute at the University of Pennsylvania.

Hoffman's talk stresses the importance of treating one's business as a natural extension of formal education. He underscores the importance of learning as much as possible about one's employees and teammates, not only in terms of their skills and experience, but also in regard to their incidental interests and passions, and how they might be harnessed for the good of the business. "Take care of your people, and they'll take care of you," Hoffman says with a smile. Anyone in doubt need only click "Play."

 

     
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